Privacy Policy for Pixon Chemie GmbH

Last Updated: March 4, 2025

1. Introduction

Pixon Chemie GmbH (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pixon-chemie.com (the “Website”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

2.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as your age, gender, nationality) that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Website, such as online chat, placing orders, and submitting contact forms. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Website.

2.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

2.3 Financial Data

Please note that we do not collect or process any financial data or payment information directly through our website. All inquiries and orders are handled through our contact channels, and any financial transactions would be arranged separately through secure channels outside of the website.

2.4 Commercial Data

Information about purchases and transactions involving our products or services, including order history, product interests, and customer service inquiries.

2.5 Technical Data

Information collected through cookies, web beacons, and other tracking technologies, including IP address, browser and device characteristics, language preferences, referring URLs, device name, country, location, and information about how and when you use our Website.

2.6 Marketing and Communications Data

Preferences in receiving marketing information from us and our third parties and your communication preferences.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

• Create and manage your account.
• Process orders and provide requested services.
• Process payments and refunds.
• Send administrative information, such as order confirmations, product updates, technical notices, updates to terms, conditions, and policies.
• Respond to customer service requests and support needs.
• Request feedback and contact you about your use of the Website.
• Monitor and analyze usage and trends to improve your experience with the Website.
• Notify you of updates to the Website.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process and deliver contest entries and rewards.
• Resolve disputes and troubleshoot problems.
• Deliver targeted advertising, newsletters, promotions, coupons, and other information regarding promotions and the Website to you.
• Generate a personal profile about you to make future visits to the Website more personalized.
• Compile anonymous statistical data and analysis for use internally or with third parties.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

4.4 Interactions with Other Users

If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.

4.5 Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

4.6 Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

4.7 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.8 Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, asset sale, or in the event of bankruptcy, your personal information may be transferred as a business asset. In such event, we will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Tracking Technologies

5.1 Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

5.2 Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opt-out options for targeted advertising, you can visit the Website of the Digital Advertising Alliance.

5.3 Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Website through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Website, determine the popularity of certain content, and better understand online activity. By accessing the Website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policies and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

6. Your Privacy Rights

6.1 Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
• Sending us an email at [email protected]

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

6.2 Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Website
• Logging into your account settings and updating your preferences
• Contacting us using the contact information provided below
• Clicking on the “unsubscribe” link in emails from us

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

6.3 European Union Residents

If you are a resident of the European Union, you have the right to:

• Access information we have about you.
• Correct any information we have about you.
• Have your information deleted.
• Restrict how we use your information.
• Object to our processing of your information.
• Receive your information in a portable format.
• Withdraw consent to any processing of your information based on consent.
• To exercise these rights, please contact us at the information provided below.

7. Data Storage and Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Retention of Information

We will keep your personal information only for as long as is necessary for the purposes set out in this privacy policy, for as long as your account is active, or as needed to provide you services. We will keep and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Cross-Border Data Transfers

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the European Union, the United States, or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

10. Children’s Information

The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the information provided below.

11. Updates to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting. Your continued use of the Website after the effective date of the revised policy will constitute your acceptance of the terms of the updated policy.

12. Contact Us

If you have questions or comments about this privacy policy, please contact us at:

Pixon Chemie GmbH
16 Berkeley Street W1J 8DZ
London
United Kingdom

Email: [email protected]
Phone: +44 20 3907 3864

13. Additional Information for California Residents

13.1 California Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided above.

13.2 California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise those rights.

13.2.1 Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

13.2.2 Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

13.2.3 Right to Opt-Out of Sales

You have the right to opt-out of the sale of your personal information to third parties.

13.2.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us using the contact information provided above.

14. Additional Information for EU Residents

14.1 Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), we must have a legal basis to process your personal data. We primarily rely on the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, provided they are not overridden by your fundamental rights and freedoms

14.2 Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below:

Data Protection Officer
Pixon Chemie GmbH
[email protected]

14.3 Complaints

You have the right to make a complaint at any time to your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.